Our temporary Aurora Pop Up location is now open!! 15620 Bayview Avenue. See you there!!
Returns and Exchanges
At Omars we provide a 30 day full refund satisfaction guarantee from day of online purchase. If you are not totally satisfied with your product please return it in store or ship it to the address provided below.
To be eligible for a return, your item must be unused, in the same condition that you received it and received in store before the 30 day period ends. It must also be in the original packaging.
To complete your return, we require proof of purchase.
For in-store returns please drop of your product at the Newmarket location only**
At Omars we provide a 30 day exchange policy from day of online purchase. If you are not totally satisfied with your product please return it in store or ship it to the address provided below. Please note that if you do not exchange the item you will receive store credit for a future purchase.
To be eligible for a exchange, your item must be unused, in the same condition that you received it and received in store before 30 day period ends. It must also be in the original packaging.
To complete your exchange, we require proof of purchase.
Please do not send your purchase back to the manufacturer.
For in-store Exchanges please drop of your product at the Newmarket location only**
There are certain situations where refunds or exchanges are not applicable:
Any item not in its original condition, is damaged or not in its original packaging will not be accepted.
If an item is received after the the 30 days for refunds and exchanges.
Sale items are final sale.
Please note that the above Return and Exchange Policy is applicable to online purchases only**
To return your product, you should mail your product to:
Attn: Online Returns
18170 Yonge Street, Newmarket, Ontario, L9N 0J3, Canada
Phone: (905) 954 9391
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.