Returns and Exchanges

Refund Policy

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Returns

At Omars we provide a 10 day full refund satisfaction guarantee from day of purchase. If you are not totally satisfied with your product please return it in store or ship it to the address provided below
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require proof of purchase.

Exchanges

At Omars we provide a 30 day exchange policy from day of purchase. If you are not totally satisfied with your product please return it in store or ship it to the address provided below. Please note that if you do not exchange the item you will receive store credit for a future purchase.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds or exchanges are not applicable:

Any item not in its original condition, is damaged or not in its original packaging will not be accepted.
If an item is sent back after the 10 days for refunds or after the 30 days for exchanges.
Sale items are final sale.

Shipping
To return your product, you should mail your product to: 14800 yonge st unit 118 Aurora Ontario CA L4G 1N3.

Contact
Email: orders@omarsshoes.com
Phone: (905) 727 9391


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you
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